Shipping policy
Processing Time Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Rates We offer several shipping options:
- Standard Shipping (3-7 business days)
- Expedited Shipping (2-3 business days)
- Express Shipping (1-2 business days)
Shipping costs are calculated at checkout based on your location and order weight.
Free Shipping We offer free standard shipping on orders over [specify amount].
Delivery Times Delivery times are estimates and begin from the date of shipment, not the order date. We're not responsible for delays caused by shipping carriers or customs.
International Shipping [Specify if you ship internationally and any restrictions]
Order Tracking Once shipped, you'll receive a tracking number via email to monitor your package's journey.
Shipping Restrictions Some pet products may have shipping restrictions based on location. We'll notify you if any items in your order cannot be shipped to your address.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us immediately at [your contact email] so we can resolve the issue.